MyCreds

MyCreds is a wallet that provides you with access to view and share your digital academic documents.

Learners who want digital academic documents (such as transcripts or parchments) will request it through MyQuest. From the request, NorQuest will send the academic document to MyCreds where learners can view and share the academic documents with others. Learners can also determine how long others have access to the academic documents for.

If a learner shared their transcript with a third party (e.g., an employer), their employer can view the shared document, verify the document, download and save the document, but cannot alter the document in any way.

Official NorQuest transcripts will be issued on demand.

Current NorQuest students can request an official credit or non-credit transcript (electronic version) through MyQuest. If you experience any issues with logging into MyQuest, please visit the Student Help article on MyQuest for more information.

Former NorQuest students can request an official credit or non-credit transcript (physical or electronic via MyCreds™) by filling out the Request for Transcript form. Please note that if you require a credit transcript, we can issue a credit transcript if you have graduated any time after and including summer 1980. If you require a non-credit transcript, we are able to issue an e-Transcript if you have graduated any time after and including fall 1982.

Most documents require a fee that allows the individual to unlock the document and share multiple times over a period of time determined by the learner.

MyCreds™ is a secure online service that allows organizations to issue secure digital records online so that individuals can access and share their transcripts, academic documents, badges, credentials and micro-credentials from their post-secondary studies in Canada.

MyCreds™ is a national initiative led by the Association of Registrars of the Universities and Colleges of Canada (ARUCC). Its members include the recognized post-secondary colleges, universities, institutes and other trusted third-party organizations across Canada. A document or credential that comes from an issuing member of the Canadian MyCreds™ family is official and secure.

There are many benefits to students and graduates. Not only does an individual have more control over who their documents are shared with, documents issued through the network are authentic, tamper-evident, and legally valid. Additionally, using the network will speed up the time it takes to process requests. Once issued, individuals will have 24/7 access to their documents.

Through digitized credentials, the issuing institution cryptographically signs all documents to prevent tampering. Once a student authorizes the release of their information, MyCreds™ | MesCertif™ shares it with them through a secure, trusted network, eliminating third parties. Unlike paper, digital transcripts are more efficient.

All certified documents carry a digital signature that meets high legal standards.

An authentic document will always have a blue-ribbon symbol that validates the document and confirms it has not been altered after it has been downloaded. If a document has been altered or if the digital signature is not authentic, a symbol with a red cross will signify the document is not valid.

When you request a document through MyQuest or the Transcript Request Form (for current or former students without access to MyQuest) specific information on how to access your documents and how to join the network will be sent to you when your document is issued.

1. Visit the MyCreds™ | MesCertif™ website for Learner FAQs.

2. Watch the MyCreds™ | MesCertif™ How-To Videos.

3. View the infographic.

If you have the email notification you received from MyCreds™ when the document was issued, follow the link in the email notification and log in with your preferred email address and password.

If you no longer have the email notification you received from MyCreds™, navigate to the MyCreds™ Education Provider sign in page and select NorQuest College from the Institution drop down menu, then log in with your preferred email address and password.

All MyCreds™ notifications for current students will be sent to their preferred email address. If it’s the first notification, the email will be sent to their NorQuest email.

You can reset the password for your MyCreds™ account by clicking on the “Can’t Sign In?” link on the MyCreds™ login page. This will send a reset password email to your student email address.

Make sure you specify the same email address that you used to register.

For instructions on how to request an e-Transcript, visit How to Request an Official NorQuest College Transcript.

Please note that if you require a credit transcript, we can issue a credit transcript if you have graduated any time after and including summer 1980. If you require a non-credit transcript, we are able to issue an e-Transcript if you have graduated any time after and including fall 1982.

When you sign in to your MyCreds™️ portal, you will be presented with a list of all your documents. Click on the document you would like to open. If this is your first time opening a new document or updated document, you may see a payment required notice. You must have at least one share credit associated with your document to view your document. If you see the payment required notice, you must purchase at least one share credit. After at least one share credit is purchased, you can open and view your document at any time until it is updated, even after you use the share credit.

No, opening your document to view it does not use up your share credit. Your share credit will stay in your account until you decide to share your document by clicking the blue “share” button. Viewing does not consume a share credit.

No, you must purchase at least one share credit the very first time you want to view your document or when the document is updated and you have no share credits associated with the document (ie. zero share credit balance).

Yes, if your document has not been updated with new information. If your document has been updated with new information, you will need to purchase at least one share credit to share it (viewing a document that has been updated with new information does not use up a share credit).

All purchases made within MyCreds™ will require your residential address and your billing address associated with your payment card to meet Canada Revenue Agency requirements. Your billing address postal code must match the postal code associated with your bank’s payment card, otherwise your payment will be rejected.

Not only does MyCreds™ provide you with fast and easy access to your certified and official electronic transcript (e-Transcript), but you can also share your transcripts securely with educational institutions, employers, government offices and others.

Benefits for current students:

• Generate your official transcript for sharing in no more than three business days.

• Get your official transcript sent to any email address.

• It’s secure. We do not send your transcript through email.

• It’s certified.

• At $10 per share, it is less than courier charges in Canada, the US, and internationally.

• It’s faster than regular mail service.

Benefits for former students and alumni:

• Generate your official transcript for sharing in no more than one business day if you have retained your MyQuest access.

• If you don’t have access to MyQuest, you can submit your request through the Transcript Request Form and we will process it within one business day.

• Get your official transcript sent to any email address.

• It’s secure. We do not send your transcript through email.

• It’s certified.

• At $10 per share, it is less than courier charges in Canada, the US, and internationally.

• It’s faster than our courier service and our regular mail service.

For current NorQuest students with access to MyQuest, e-Transcript orders are processed and transmitted from NorQuest College to MyCreds™ within three business days.

For former NorQuest students without access to MyQuest, e-Transcript orders are processed and transmitted from NorQuest College to MyCreds™ within three business days.

From the portal, you can share your e-Transcript with a recipient by clicking “Share” and entering the recipient’s email address. The recipient will receive an email notification from MyCreds™ including your name and indicating you have shared a document with them. The recipient will click on the link provided in this email notification to view your transcript. The recipient will also be able to download your transcript. Note that you can only share your e-Transcript with a number of recipients equal to the amount of Share Credits you purchase when ordering.

You have full control over how your document is shared – you can designate recipients, specify how long they can access your document, or require them to use a PIN that you set. You can also send the document to another post-secondary institution directly through the MyCreds™ platform if the school is registered on the MyCreds™ network.

Yes individuals who are in need of a paper copy of a transcript that is normally issued via MyCreds™ platform will have an option inside MyQuest to make that request. The request for a physical transcript does not change with MyCreds. The processing time for physical transcripts is five business days. Students can choose for NorQuest to mail the transcript to the student, to a specified address or for pick-up at NorQuest.

If you do not wish to join the MyCreds™ network, you do not need to register.

Upon convocation, all graduating NorQuest students will automatically receive a digital degree parchment in MyCreds™. If you have not used MyCreds™ previously, you will receive a notification from MyCreds™ with specific information on how to access your documents and how to join the network.

Digital parchment is only available for graduates completing their program Winter 2023 and later.

Students that have not met their graduation requirements will not be issued a digital parchment.

Upon graduation, if you have not received a digital degree parchment (a notification will be sent to you from MyCreds™) after 45 days, please contact the Office of the Registrar.

Note that students that have not met their graduation requirements will not be issued a digital parchment.

Our goal is to support you with 24/7 accessible service delivery. When shared through the MyCreds™ Learner Portal, enrolment verification documents are authentic, tamper-evident, and meet the legal requirements of certified digital documents in countries around the world. In addition, the recipient organization, such as the government, a bank, or an employer, can be assured they are receiving official verification of your enrolment status directly from NorQuest College. In other words, they don't need to further verify your status by contacting us, which increases the speed and efficiency of service for you.

Starting in November 2023, students will request their enrolment verification document in MyQuest, and receive them in MyCreds™.

*Please allow for one to three business days for the enrolment verification document to be received in MyCreds™ after requesting the enrolment verification in MyQuest or through the Office of the Registrar.

The enrolment verification document verifies enrolment in a program and enrolment status for all terms (current and past) for the student.

Inside MyQuest, you can request an enrolment verification document for specific all terms.

If you are registered for academic accommodations to take an adjusted course load while still being considered a full-time student, please Do NOT submit a request through MyQuest. Contact the Office of the Registrar for assistance.

International students who require enrolment verification documents for their study permit applications or to visit their home countries can request these through MyQuest and receive them through MyCreds™. The Office of the Registrar will also be able to provide students with support in accessing these documents.